Privacy Policy
Suds On The Go LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS/MMS messaging. By using our services you agree to the practices described herein.
01. Information We Collect
We collect names, email addresses, and phone numbers when submitted through our web forms. We may also collect:
- Credit/debit card details processed securely through our third-party payment processor. We do not store full card numbers.
- Browser type, IP address, pages visited, referring URL, and other analytics data collected automatically.
- Your phone number and consent status when you opt in to receive text messages from us.
02. How We Use Your Information
We use the information we collect to:
- Schedule and confirm detailing appointments.
- Send appointment reminders, service updates, and follow-up communications.
- Process payments and send invoices.
- Send promotional offers and updates (only if you have opted in).
- Improve our website and services through analytics.
- Comply with legal obligations.
03. SMS Opt-In Details
Users opt in to receive SMS/MMS messages by providing their phone number and checking the consent box on our web forms. By opting in you agree to receive recurring automated text messages at the phone number provided. Consent is not a condition of purchase. Message and data rates may apply.
- Transactional messages include appointment confirmations, reminders, and service updates.
- Marketing messages include promotional offers and news (only if separately opted in).
- To opt out of SMS messages at any time, reply STOP to any message. You will receive a confirmation and no further messages will be sent.
- For help, reply HELP or contact us at support@sudsonthegoo.com.
- Message frequency varies. Standard message and data rates may apply.
04. Mobile Data Privacy
We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing purposes. Your mobile information is used solely to communicate with you about your appointments, service updates, and promotions from Suds On The Go LLC.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Messaging services.
05. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
06. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your data using commercially reasonable means.
07. Data Sharing
We do not sell your personal information. We may share your data with trusted third-party service providers who assist in operating our business (payment processors, scheduling software, SMS platforms). These providers are contractually obligated to protect your information.
08. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at support@sudsonthegoo.com.
09. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at support@sudsonthegoo.com or (708) 960-8509.
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
11. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: support@sudsonthegoo.com
- Phone: (708) 960-8509
- Website: sudsonthegoo.com/contact